Refund policy

Saint Tee – Return & Exchange Policy

At Saint, we are committed to providing a hassle-free shopping experience. Please read our return and exchange policy carefully before making a purchase.

1. Return & Exchange Process

Eligibility Criteria

Product marked as Sale are only eligible for exchange.
Requests must be raised within 7 days of delivery .
The product must be unused, unwashed, unaltered, undamaged, and have the original tags and packaging.
A maximum of 1 pickup attempts will be made. If unsuccessful, the return request will be canceled.
Returns will not be accepted if the product is worn, used, or in poor condition.
For defective or damaged items, clear images must be shared when raising a return or exchange request.
Damaged or soiled products will not be eligible for return or refund if not reported within 48 hours of delivery.
A deduction of ₹50 will be made from your refund if you choose to self-ship the product. If we arrange a reverse pickup, ₹100 will be deducted.

Step 1: Request a Return or Exchange

Your Name
Order ID
Pickup Address and Contact Details
Images of the Product (if damaged or defective)

Step 2: Return Method

Reverse Pickup: We arrange a pickup on behalf of you.
Self-Return: If our pickup service is unavailable in your area, you must ship the product yourself.
- Pack the item securely to prevent damage during transit.
- Clearly mention your Order ID and registered mobile number on the package.
- Ship the package via a reliable courier service and share the tracking details with our support team.
- Saint Tee is not responsible for lost or damaged self-shipped returns.

Step 3: Quality Check & Processing

The returned product typically reaches us in 6-7 days.
A quality check is conducted within 24-48 hours after receiving the item.
If approved:
- Prepaid Order Return: Refund is processed to the original payment method.
- COD Order Return: Refund is processed to the bank details provided by the customer.
- It might take upto 5-7 business days to reflect the refund in your bank account.

3. Important Guidelines

Do not accept delivery if the package is unsealed, damaged, or tampered with. Refuse delivery and contact us immediately.
A quality check is mandatory. Refunds or exchanges will only be issued if the returned item passes inspection. If found damaged or defective, we will not process an exchange or refund.
Non-Serviceable Areas: If our reverse pickup is unavailable in your location, you will need to return the item(s) by your own means.
Only the item for which the return or exchange was arranged will be processed. Any additional items sent will not be our responsibility.
If you receive a delivery confirmation but have not received your package, report the issue within 24 hours.
Ensure the product is securely packed to prevent damage during transit. You are responsible for handing over the item in proper condition to the pickup agent.
Prepaid orders canceled after dispatch will incur a ₹100 deduction for return shipping.
Please note that if the payment was made to the delivery agent at the time of receiving the order, it is considered as a Cash on Delivery (COD) transaction.

4. Product Disclaimer

Color Variation: Product colors may slightly vary due to lighting effects, photography, and screen resolutions.
Size Fit: Kindly check the size guide before purchasing. Fit issues due to personal preference are not covered under defects.
Shipping Delays: Delivery timelines are estimated and may vary due to unforeseen circumstances.
Unauthorized Returns: Returns sent without prior approval will not be accepted or refunded.

5. Order Cancellations

Once an order is dispatched, it cannot be canceled.
If refused at delivery, return charges will be deducted.

6. Faster Exchange Process

For a quicker exchange, customers can place a new order and we will refund the amount for the previous order once we receive and verify the return.

7. Customer Support

For any queries, contact us via:
📞 WhatsApp: +91 8780074034
🕒 Support Hours: Monday to Sunday, 10 AM - 6 PM